Shipping policy
Last updated: August 6, 2025
At Balmann Tree, we are committed to delivering your order in perfect condition and in a timely manner. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased on our website.
Shipping Locations
We currently offer shipping across the United Arab Emirates (UAE) – including Dubai, Abu Dhabi, Sharjah, and all other Emirates.
Shipping Methods & Fees
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FREE Express Delivery 1–2 Days (for orders over AED200)
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AED30 Express Delivery 1–2 Days (for orders under AED200)
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AED30 Cash on Delivery (1–2 Days)
Deliveries are made between 10:00 AM – 10:00 PM, Monday to Sunday.
Order Processing
- All orders are processed within 24–48 hours after confirmation.
- You will receive an email notification once your order is out for delivery.
- Orders are not processed on UAE public holidays.
Delivery Issues
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If a delivery is missed, our logistics partner will attempt redelivery or contact you. Please ensure your phone number and address are accurate at checkout.
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If your package is damaged or missing, please contact us within 48 hours of delivery at support@balmanntree.com. or via WhatsApp at +971 52 741 0401.
Contact Us
For any questions related to shipping, please contact us at: info@balmanntree.com